Monark Student Transportation Corporation takes customer service and support very seriously. Monark and its affiliate companies have thrived by possessing all of the necessary resources to support our customers. All of our employees are dedicated to ensuring the highest level of customer satisfaction...guaranteed!
This process begins with our Management Team – which is in continual contact with our School Districts to coordinate and schedule trips and early dismissals, and school closings or delays, as well as general correspondence. We pledge to work in partnership with our School Districts to investigate and resolve disputes and complaints regarding our drivers, and/or any issues relating to transportation in a prompt and effective manner. This may include, but is not limited to, planning and attending meetings between drivers, students, parents, school administrators, and/or any other necessary party; as well as preparing required correspondence and resolution agreements, et al.
We have been in the school bus contracting business for over 20 years and understand the maximum level of quality service and maintenance that every school bus and school student vehicle should receive. Our well-trained drivers have the front-line responsibility to transport your children in the safest and most efficient manner possible. Our highly trained Dispatchers take full responsibility to have your buses at the scheduled stops on time – ensuring a clear line of communication. The Service Department’s task is to have the buses maintained and ready to operate when needed. With onsite Parts and Service Departments, we have access to our extensive parts inventory and Service locations 24 hours a day, 7 days a week – ensuring prompt service!
Monark – “The Gentle Carrier” – and its affiliated companies live by the “Mark of Quality” motto where quality and safety is paramount.