Customer Service

Monark Student Transportation Corporation takes customer service and support very seriously.  Monark and its affiliate companies have thrived by having all of the necessary resources to support our customers.  All of our employees are dedicated to ensuring the highest level of customer satisfaction.

This process begins with our management team – which is in continual contact with the district to coordinate and schedule trips and early dismissals, as well as general correspondence.  We pledge to work in partnership with the district to investigate and resolve disputes and complaints regarding the drivers or any issues relating to transportation.  This may include, but is not limited to, planning and attending meetings between drivers, students, parents, school administrators, and any other parties necessary.

We have been in the school bus business for over 20 years and understand the maximum level of quality service and maintenance that every school bus and school student vehicle should receive.  Our well-trained drivers have the front-line responsibility to transport your children in the safest and most efficient manner possible.  Our highly trained dispatchers take full responsibility to have your buses at the scheduled stops on time – ensuring a clear line of communication.  The service department’s task is to have the buses maintained and ready to operate when needed.  We have access to our parts and service centers 24 hours a day, 7 days a week – ensuring prompt service!

Monark – “The Gentle Carrier” – and its affiliated companies live by the “Mark of Quality” motto where safety is paramount.